Sales Body Language

Body Language in closing and selling

Here are som tips when selling and closing a client and what their body language may state:

Folded Arms (defensive action) – This is a negative sign, Don’t go for the close.

Rubbing Nose (don’t believe you) – Don’t go for the close.

Tapping or Drumming fingers (Sign of impatience) – You’ve probably talked too much – Go for the close

Steepling fingers (Authoritative gesture, customer thinks they are smarter than you) – Don’t go for the close.

Rubbing back of neck (Negative sign) – The customer is not agreeing with what you are saying. Don’t go for the close.

Patting Hair/Fondling Hair (positive sign) – Go for the close

Dilated Pupils (positive sign) – Go for the close

Contracted Pupils (negative sign) – Don’t go for the close.

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